Returns and exchanges

Perfume is a personal care product, so opened or used bottles cannot be returned.

If your parcel arrives damaged, leaking or with the wrong product, send us a photo or an unboxing video on WhatsApp within 48 hours of delivery. We will replace it at no cost to you.

If you want to cancel an order, tell us before it is dispatched and we will refund your payment in full to your JazzCash account within 3 working days.